All Graphic Design, Web Design & Development and Ongoing IT services provided by Two Trees Studio Corporation are subject to the following terms and conditions.
(Publication: 22/12/2018 Last Update on February 15 2020 )
Estimates & Contracts
Estimates provided to prospects will be honored for 15 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 15 days of the delivery date. A new contract may be drawn up upon request.
Charges & Fees For New Website
All new web design projects require an initial 40% deposit that will be due at contract signing. The remaining 60% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.
Two Trees Studio Corporation retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items
Two Trees Studio Corporation accepts payments via Credit Cards (Visa, Master Card) and E-Transfer to email email@example.com. Your project will not be released to you or uploaded until full payment is received.
Hours of Operation
Our business hours are Monday-Friday from 9am-6pm. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $70 per hour with an additional charge of $50 per hour for afterhours assistance.
Web Site Design Credit
All Two Trees Studio Corporation custom web design clients will have a Design by: Designed by Two Trees Studio – Webdesign & IT Support link on their website in the footer of every page. This is non-negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent.
Copyright & Ownership
Upon completion of the project, Two Trees Studio Corporation transfers all rights and ownership of CUSTOM designs and programming written by Two Trees Studio Corporation to the client. Software and third-party graphics or programs are not transferred to the client and remain under copyright of their respective owners.
Ownership and copyright of all our Template/Theme Partners and Limited Edition Templates available in our stores remain with Two Trees Studio Corporation and are not transferred to the client.
Two Trees Studio Corporation reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by Two Trees Studio Corporation but not in legal use by the client.
Two Trees Studio Corporation reserves the right to display websites and graphics that have been designed by Two Trees Studio Corporation on their website, and in any marketing material to aid as examples of our work.
If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.
Support Cancellation policy
Two Trees Studio Corporation offer you the ability to cancel support (Basic, Silver, PPC, Gold) With 30 days’ notice.
We reserve the right to cancel your support agreement for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will let you know immediately if we plan on cancelling your purchase.
We will issue a partial refund of the purchase price that you paid if we cancel your purchase.
Two Trees Studio Corporation do not offer refunds on any purchases made on this Website.
Two Trees Studio Corporation features products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service.
There is no minimum purchase required to qualify for the subscription.
Automatic renewals of subscriptions
When you purchase a subscription from Two Trees Studio Corporation, your subscription will automatically renew every month or year, based on subscription; Domain, Hosting , SSL – will be renewed every year. We will automatically renew your subscription by using the payment method on file until you cancel your subscription. You may cancel the automatic renewals of your subscription via Email by contacting us at firstname.lastname@example.org. Please note that you will no longer receive the items or services provided by the subscription on your cancellation effective date.
You must provide us with 30 days’ notice prior to your automatic renewal date of your intent to cancel the automatic renewals for the cancellation to be effective.
New web site is included 30 days warranty after launch date. We do not provide any support after these initial 30 days post site launch.
Damages and limitation of liability
In no event shall Two Trees Studio Corporation be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, relating to or in any way connected with your access to, display of or use of your Website or with the delay or inability to access, display or use this Website, including but not limited to your reliance upon opinions or information appearing on this Website; any computer viruses, information, software, linked websites operated by third parties, products or services obtained through this Website, whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes or otherwise, even if Two Trees Studio Corporation has been advised of the possibility of such damages.
Ongoing Support, Search Engine Optimization Services & PPC Management
Are subject to the above terms and are paid on a monthly or hourly basis depending on the agreement details as stated in the original estimate(s).
Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we cannot make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases, we may be unable to assist you in a transfer of data from an old host.
Website Development & Ongoing Support
Post launch & initial website support (now that your new website is online)
Maintenance (changes or updates) on your new web site is included for the first 30 days after launch date. It is that time that we can still address any minor changes/updates to the site as well as website related questions & tutorials. We do not provide any support after these initial 30 days post site launch. It is up to the client to do their due-diligence to check and test the site prior to the approval and launch of the new website. Any and all website related changes, questions, updates and support issues outside this 30-day post launch window will be billed according to agreement with Two Trees Studio Corporation (our hourly rate is subject to change without written notice). If you require any additional website support it is highly recommended that you sign-up online or through one of our staff members with one of our ongoing website support plans. If you would like more info about our ongoing support plans then please send us email request.
Website maintenance is considered updating content and images on the clients’ website. If a client has a website maintenance agreement with Two Trees Studio Corporation and wants a new design and/or interactive features, these items may require additional programming and will be considered outside the cost of the support agreement and will be quoted on a case-by-case basis. Monthly web maintenance is paid in full for each month and is non-refundable.
We provide website support for many of our clients. Most updates will be online within 24-72 business hours Mon-Fri 9am-6pm. If we receive a very large update request, it may take longer. If you have a web support agreement with us, you will always get priority over clients that need updates that do not have a support agreement with us.
If a new client has a problem and requests help on a website that we did not develop and have not worked on, there will be a service call fee for us to look at the site and diagnose the problem. The time this takes varies depending on the complexity of the site or if they have been hacked with a virus that has corrupted any files. Diagnosing the problem and fixing it are two different costs. Once we figure out what the problem is, we tell the client the cost of the time already spent and give a quote on fixing the issue.
We often develop websites where the client wants to take care of their own content updating. If a client makes changes on the website and it causes issues with the features on the site or conflicts with the original design and they cannot fix it on their own, our team can work on the issues. However, our programmers will need to diagnose and correct any errors to restore total functionality to the site and the client will incur additional costs for this work.
Two Trees Studio Corporation provide clients with Pay Per Click to help improve their visibility on Google Search for specific products and services through competitive Ad Words campaigns
Pay Per Click accounts gives you the necessary foundation to begin an optimal PPC strategy for your website. We do not guarantee any results. This is only a foundation to help your website advertise on Search Engine Result Pages. Without sufficient relevant content on your website that includes appropriate keywords, it will be difficult to achieve a high conversion rate. When providing these services, we will make suggestions and/or implement changes to the AdWords campaigns that we deem appropriate. If the client makes changes to their own campaigns, they need to notify Two Trees Studio Corporation immediately. Any changes made to the content of the website may affect sensitive keywords within the PPC campaigns
Additional costs will also incur if a client has another company work on the client’s site, creating negative implications that we don’t know about and/or if there are any duplicated websites with the same content we do not know about.
Our team is diligent in keeping current on any new updates and changes in Google’s algorithm, and in our monitoring and reporting in all of our PPC campaigns. We adjust strategy when necessary and make all the necessary adjustments to achieve the desired result – high ranking websites based on customer budget.
Search Engine Optimization (SEO) Support
On-site SEO gives you the necessary foundation to begin an optimal SEO strategy for your website. We do not guarantee any ranking in search engine results. This is only a foundation to help your website rank in search results for your specific terms. Without sufficient content on your website that includes these keyword terms, as well as backlinking, it will be very difficult for your website to rank high in search results.
When providing these services we will make suggestions and/or implement keyword terms for the website content that will coincide with the backlinking campaign. If the client makes changes to the text and/or metadata on the site, they need to notify Two Trees Studio Corporation immediately. Any changes made to the content of the website may affect the sensitive keyword ratio that is designed to work with the backlinking campaign. If a client makes changes to the content of the website without informing us and it negatively affects the website’s ranking, the client will incur additional costs in order for our team to work to bring the website back up in ranking.
Search engines Google, are constantly changing their algorithms (the system that determines what website ranks higher than others in the results) with updates and tweaks. Sometimes an SEO strategy or website development structure that was within Google’s webmaster guidelines and totally acceptable, may not work well after one of their updates. As a result, rankings sometimes slip and adjustments need to be made and we are diligent in doing so. Two Trees Studio Corporation cannot control Google’s and other search engines’ changes and is not responsible for the results of these changes.
* We reserve the right to change or update these Terms of Service at any time without notice. It is your responsibility to check these terms periodically for changes. Your continued use of our website or services after the posting of any changes constitutes your acceptance of those changes.