Assessment before any work
We diagnose whether the problem is logical or physical and explain the realistic options in plain terms.
Data Recovery · Calgary, AB
Getting files back from failed or damaged drives
When a drive fails or files disappear, we assess the damage honestly, tell you what is likely possible and quote before attempting recovery.
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Overview
Data recovery in Calgary usually starts with a phone call that begins, a computer will not start and the only copy of something important is on it. It might be accounting records, project drawings, client photos or years of email. The first advice is always the same: stop using the device. Every attempt to reboot, run repair tools or copy files onto the same drive can overwrite what is still recoverable. The same goes for phones, cameras and memory cards that suddenly show as empty: remove the card or switch the device off and put it somewhere safe until it can be looked at.
Bring the computer or drive to our office in southwest Calgary, or we can collect it by arrangement. We assess it first: whether the problem is logical, such as deleted files, a corrupted partition or a failed update, or physical, such as a clicking hard drive or a dead SSD controller. Logical problems can often be handled with careful imaging and specialist software. Severe physical damage may need a clean-room lab, and we will tell you so plainly. In that case we explain the cost involved and help you decide whether the files are worth sending away, rather than attempting work that could make the damage worse.
We do not quote success rates, because every failed drive is different and honest recovery work cannot promise results in advance. What you get is a clear explanation of what we found, what we think can be done and what it will cost, before any recovery attempt. Afterwards, we can arrange proper backups so the next drive failure is a nuisance rather than an emergency. Recovered files are returned on new storage, organised as closely as possible to how they were, with a short note on anything that could not be retrieved. The original drive is returned to you or securely wiped, whichever you prefer.
What you get
We diagnose whether the problem is logical or physical and explain the realistic options in plain terms.
Where possible, we copy the damaged drive first and work from the copy, so the original is not stressed further.
Desktop and laptop hard drives, SSDs, USB drives, memory cards and external backup drives.
Recovered files returned on new media, with the option of a scheduled backup so this does not happen twice.
Prices & care plans
Published prices in Canadian dollars; the options that suit this service are highlighted.
One-time price in Canadian dollars, plus applicable tax. Need more pages or special features? Ask for a custom quote.
Monthly price in Canadian dollars, plus applicable tax; monitoring is part of all four plans. More about website maintenance.
Included in all care plans
Monitoring, backups and security updates run quietly in the background while you run the business
FAQ
What Calgary clients ask about data recovery. Tap a question to see our answer.
No, and a promise like that should make you cautious. The outcome depends on what failed, how badly and what happened to the drive afterwards. We assess the device, explain what we found and give you a realistic view of the chances before you decide whether to go ahead.
Stop using it. Turn the computer off, do not run repair or disk-check utilities and do not install recovery software onto the same drive. If a hard drive is clicking or grinding, power it down immediately. Then contact us and describe what happened, including any messages you saw before it stopped working.
Data recovery is priced on request after assessment, because a deleted folder and a physically damaged drive are very different jobs. We explain the cost before attempting any recovery. If the drive needs a specialist clean-room lab, we tell you and help you decide whether the data is worth that expense.
Yes. Recovered files are handled only for the purpose of returning them to you, are not copied anywhere else and are deleted from our working storage once you confirm you have everything. If the data is especially sensitive, mention it when you first get in touch so we can agree how it will be handled.
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