Digital Work Orders
Symptoms, fault codes, photos, parts used and signatures saved to each repair.
Industry CRM · Built in Calgary
CRM and Work Order System for Appliance Repair Companies
Every repair keeps its model and serial number, fault notes, parts and warranty status, so the technician arrives ready and the office never has to chase details.
Open orders27
On the road5
Waiting on parts6
Today’s work orders
Fridge not coolingSamsung · NWTech 2en route
Washer leakingLG · SETech 1on site
Oven will not heatGE · Downtown—new
On record2,140
Serviced this month96
Under warranty212
Recent appliances
Samsung fridgeSerial on file3 visitshistory
Whirlpool dryerSerial on file1 visitwarranty
Bosch dishwasherSerial on file2 visitshistory
Parts in stock684
On order18
Low stock7
Parts on order
Door gasketFor washer jobArrives Tueordered
Defrost timerFor fridge jobIn shopready
Bake elementVan 21 leftlow
Open claims12
Approved31
Need photos2
Warranty jobs
LG washer pumpParts and labourTech 3approved
Samsung ice makerParts onlyTech 1submitted
GE oven boardPhoto needed—waiting
Paid this week, $14,280
Paid on site42
Unpaid4
Recent invoices
Fridge repairAlex M.$285paid
Washer repairJordan K.$210paid
Dryer repairSam R.$175due
Repairs this month412
Fixed first visit, %78
Repeat customers, %36
Repairs by month
JanFebMarAprMayJun
Overview
Made for the way appliance repair businesses work
Appliance repair runs on details that general CRM software does not track. The office needs the brand, model and serial number before anyone leaves the shop, because those decide which parts to bring and whether the manufacturer covers the job. When that information lives in texts and paper tickets, technicians make extra trips and warranty paperwork gets missed.
We build a CRM around the way a repair moves through your company. A call becomes a work order with the appliance details and the symptom, the dispatcher assigns a technician with the right skills, and the technician records fault notes, photos, parts used and a signature on a phone. Parts are tracked on each van and in the shop, and warranty jobs stay separate from customer-paid work so they are easy to bill.
Who it is for: Independent appliance repair companies, multi-technician service teams and shops that do warranty work.
Features
What the appliance repair CRM can include
Appliance History
Brand, model and serial number stored for each customer, with every past visit.
Parts and Van Stock
Track parts on each van and in the shop, with special orders tied to the waiting job.
Warranty Jobs
Mark warranty and customer-paid work separately and keep what you need for each claim.
Technician Dispatch
Assign jobs by skill, location and availability from one schedule board.
Invoices and Payments
Send the invoice from the job, take payment on site and export to your bookkeeper.
FAQ
Appliance Repair CRM: questions
What owners ask before switching to a custom CRM. Tap a question to see our answer.
Have a different question?Write to us and the answer comes from the people who would build your site.
Can technicians look up what was done on a machine last time?
TTTwo Trees Studio
Yes. Each appliance has its own record under the customer, so a technician can see earlier visits, notes and parts before arriving at the home.
Can the CRM handle jobs waiting on parts?
TTTwo Trees Studio
Yes. A job can be marked as waiting on a part, linked to the order, and returned to the schedule when the part arrives, with a message to the customer if you want one.
Does it send warranty claims to manufacturers?
TTTwo Trees Studio
It keeps the details a claim needs in one place. Direct submission depends on each manufacturer or service network, so we check what they allow before promising a connection.
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Book a short walkthrough by video or at our Calgary office, and get a written price for setting it up for your company.